![]() ![]() I asked for a manager and they refused to help any further. She charged me twice, at first telling me she was helping me with a new lower rate but then wouldn’t give me my room key until I also payed for the same room again at a rate over $300 more than the first charge. That’s where the other employee working at the front desk completely dropped the ball - she was the worst service worker I’ve ever encountered. ![]() When I’m paying $500 a night, I expect someone else will be there to pick up the slack. First one employee attempted to serve me, he was unable to handle very simple requests. This was due to the front desk’s incompetence that made me feel like I was being scammed. ![]() The service I received upon checkin was something out of a nightmare - I was at the front desk trying to get my room key for 3 hours (I arrived at 8pm and wasn’t able to get into my room for almost 3 hours). Hands down the worst experience I’ve ever had at a hotel, motel, or hostel. However over all we really enjoyed our stay at this hotel More Show less The treadmill was broken for a day and the cross trainer was out of action for the 10 days. The gym was very small for a large hotel with just one of each piece of equipment. The hotel is well placed for promenading along the busy harbour in the mornings and evenings. We had a great sea view ( as did many) but the standard rooms are quite small and you can hear everything through the walls. One request would be coffee tea and kettles in the room. The downstairs bar wasn’t always stocked with what you might want. ![]() The 5th floor bar had wonderful views but did close at 10.00pm. There was always a salad starter and a desert if you wanted it, great pulled pork, BBQ pork, sea bream etc ,The breakfasts could not be faulted I can’t think that there was anything you couldn’t get or ask for! Restaurant staff were very friendly although the receptionists were a bit frosty at times, There were always really good musicians playing both for breakfast and for evening meals,they were exceptional. We were B&B and although there are many very good restaurants just a walk away from the hotel the food was excellent and good value.We choose to eat in a few nights. Plenty of sun beds though all around the hotel as well as by the pools. Nice setting for a hotel although some way from a beach. The treadmill was broken for a day and the. ![]()
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